Recording visits is to improve safety and security of prisons. Recording of video visitsįrom 1 April 2022, prisoners’ personal video visits will be recorded. If you are not on a prisoner’s visit list, but would like to be, you can write to them and ask them to add you. You can confirm that you are on their visit list and the prisoner’s location by contacting: The prisoner will tell you when they have added you to their visit list.
Write a prisoner how to#
They will receive help in how to do this, but they will need the following details about you: To access a visit with your friend or family member they must add you to their visit list. You need to agree to these terms and conditions to continue with the visit. Please read and understand the terms and conditions before agreeing to them. To have a video visit with your friend or family member you will need to provide 100 points of identification each time.Īt the start of your video visit the terms and conditions will be displayed on the screen. It is also used by prisoners when family and friends are not able to attend the prison. Video visits are an important option for prisoners accommodated in designated COVID-19 units as they cannot take part in the in-person visit program. Prisoners must pay for all phone calls, except calls to the Victorian Ombudsman and the Health Services Commissioner. Phone calls are limited to 12 minutes per call and may be monitored and recorded for security purposes. Prisoners can have a maximum of 10 phone numbers on their phone call list at any one time. If you are not on their phone list, you can send them a letter asking them to add you. If you agree you will now be on the prisoner’s phone list. The prison will also ask you if you agree to receive phone calls from the prisoner. Once the prisoner has added you to their phone list, the prison will contact you to confirm your phone number. They have access to instructions and help in how to do this. You cannot make a phone call to a prisoner but, if you would like to receive a call, they must add you to their phone list.
Prisoners can make phone calls to family, friends and legal professionals, as well as to other services. More information is on the Australia Post website (External link).
Delays to mailĪustralia Post is reporting delays to deliveries due to high volumes and this may affect how long it takes for your mail to arrive. If a prisoner is transferred to another prison or is in hospital for an extended period, their mail will be forwarded to them. The prison may censor the letter if the content risks the security and good order of the prison or is threatening or harassing. These can vary from prison to prison but may include musical cards or extras like stickers and photographs.Ĭontact the specific prison for help on what you can and cannot send.Īll mail (other than exempt official mail, for example from a lawyer or the Victorian Ombudsman) will be checked for banned items. There are restrictions on the type of letters that can be sent to prisoners.
Or you can send your letter to a central point and it will be provided to them.
If you would like to send mail to your family member or friend address your letter directly to the prison in which they are located.
Write a prisoner professional#
If you are a legal professional or service provider phone and video conferencing is available. Instructions on how to get on a prisoner’s approved visit and/or phone lists are below. If you are on the prisoner's approved visit or phone list, call Corrections Victoria on 1300 191 835. If you don't know their prison location you can contact them by writing to the below address and Corrections Victoria will forward your mail. If you want to contact your friend or family member you need to know which prison they are in.
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